PICKUP Reviews

By far the worse company I have ever dealt with. Customer service reps are not well trained they never know the answer to anything. They have no ability to navigate their own system to give answers to a problem they are very slow wait time is long ask for a manager they say manager will call you back 3 days later no one calls. No one takes accountability they are very unprofessional and highly unreliable

They were supposed to pick up my items and deliver them inside. First, they changed the time then the driver left my table outside claiming that I told him there was no space inside to set the table.

Worst "service" I have ever experienced. I paid for a crib assembly through Buy Buy Baby. Scheduled a week in advance. They never showed up for their ridiculous 4 hour window and they just keep rescheduling or extending their window with no real explanations or anything more than "too bad". So far I've been "scheduled" three times and all were no shows; 16 hours of my time wasted so far with no end in site. So really they've just stolen my money (and time) and will not provide any service. I don't know how their business license hasn't been revoked but hopefully it will be soon before they scam too many others. Will be reporting to the Better Business Bureau and Federal Trade Commission.

Booked furniture assembly through BUY BUY BABY . Assembly was paid for and appt was created 7 days before desired date. You had 7 days to find a person in my area to assemble. Day of assembly, text sent re experiencing delays in my area. When they miss the window , notification comes up to reschedule. Only way to communicate is through online chat. Reassured it would happen by end of day. No show , book again next day- again no show- promised by end of day. Nope. Found a phone # to call. Spoke with receptive customer service who now book us for 48 hrs later - so we’ll see. 2 days wasted so far - not happy. We all understand there are challenges post-pandemic with finding workers, but this system can’t figure it out. We’ll see what happens. More to come on this review.

AWFUL experience trying to get my sofa delivered. I purchased from BigLots.com and was told that my item would be delivered on 3/23. When no one showed to deliver, I called to find out what was going on. They then rescheduled my delivery, and then did not show again. NOBODY reached out to let me know they wouldn't be coming, or why. I had to call and get to the right person each of the SIX TIMES they rescheduled my delivery. I rearranged my life and responsibilities to make sure I was there for the delivery time THEY gave me, and they failed to show up every time. I then tried canceling my order, and even that was an ordeal! I finally spoke with a Big Lots manager to get a refund on the sofa I purchased, and he helped me more in 10 minutes than any of the 10+ people I spoke with from PickUpNow. The only thing PickUpNow ever did was make excuse after excuse, have me on hold for 30 minutes at a time (and even ended the call before ever speaking with me), and make false promises as far as my delivery. I would not recommend these people to my worst enemy. Terrible customer service, no accountability, and I honestly do not understand how they are able to get away with running a business like this AND with false advertising. Their website claims same-day delivery, but that's a bold faced lie. Never, ever, ever again.

This company rescheduled me three times guaranteeing several times that my furniture would be there within a 4-Hour window I have been without furniture for 2 weeks now do not trust them do not trust Big lots it's all a scam

No show twice! Very unprofessional and unreliable. I place an order with biglots.com and chose my delivery time, I never heard anything that day of about time of delivery. Made multiple phone called and chat conversations and was reassured I was still on the schedule. Received a delivery missed notice, rescheduled and another no show, delivery missed. The biglots store I orders from ended up canceling my order because of all the no shows for pickup. Very inconvenient. Would never use this company again.

I scheduled days in advance. My appointment was 10-2. 2 pm they are still not here. I checked the store where my furniture is supposed to be picked up for delivery, it’s still there. I called their 800 number which tells you the wait time is over 2 minutes. I waited 30 minutes TWICE. Each time it sounds like it picks up but you are actually disconnected. I went to the website on the Chat and they told me if it doesn’t deliver by end of day they will reschedule. I cancelled my order for delivery. I’m not waiting all day for them to possibly do the same thing again the next day.
Their communications are terrible!
Don’t use them!!

I paid for a couch to be delivered 2/21/23. They promote themselves as same day delivery and this is false advertising bcz they don’t do same day delivery. It’s currently 2/24/23 yesterday I waited from 8-8pm for my delivery and it never arrived. I waited on the phone for 20min called back left a message.. i the. Called back and sat on hold for 50min. Hanna the gist service provider was rude and short and did not assist me in finding out anything about my order. I called at 8am I’m currently on hold 33min. They picked the phone up and sat it down so I’m currently listening to background noise so they don’t have to hear the call waiting on hold. No one’s replying it’s literally just a sitting phone to hold up the line. I’ve never experienced such blatant disrespect or lack of concern for a customer who paid to have their order delivered. She yawning in the background not helping customers just having me breathe on the phone. I’m waiting for them to hang up on me. Which will be of no surprise. This is the worst company to do business with. I will never in my life use there service after today.I hope this business comes to a end bcz they lack any reliability or professionalism.

Scheduled delivery 2/15/2023 between 9am and 9pm. At 8:45pm I received a text that the delivery will not happen and I have to arrange for pick-up. Here is the catch. I am told that if I want to pick up my order, the current order must be cancelled and re-ordered in order to remove the $60 delivery charge or just lose the $60. But if cancel this order I would have to pay full price rather than the sale price. All I got from the Pick-Up Now customer service was a "too bad, so sorry". Next delivery available is in 4 days but not guaranteed. Just a horrible situation.

I wish I saw these reviews before now, and that Big Lots listed on their website this is who they used. I purchased furniture, paid for same delivery, got a confirmation that the furniture would be delivered the next day (Last Friday), I wasn't even notified that the delivery wouldn't happen. I called and was told the delivery would happen today, Monday, so I stayed home so I wouldn't miss it. Received a text a little bit ago saying delivery is now being delayed as they're looking for someone to deliver it and when I called the lady said it'll probably be rescheduled, or I could just cancel the delivery. By far the worst customer service and delivery company ever! After reading all of the review will definitely go to BBB next.

I wish I saw these reviews before now, and that Big Lots listed on their website this is who they used. I purchased furniture, paid for same delivery, got a confirmation that the furniture would be delivered the next day (Last Friday), I wasn't even notified that the delivery wouldn't happen. I called and was told the delivery would happen today, Monday, so I stayed home so I wouldn't miss it. Received a text a little bit ago saying delivery is now being delayed as they're looking for someone to deliver it and when I called the lady said it'll probably be rescheduled, or I could just cancel the delivery. By far the worst customer service and delivery company ever! After reading all of the review will definitely go to BBB next.

Add me to the ever growing list of people that think this company should be out of business! Horrible experience. This is a delivery service company that can't deliver their services! Ordered from Big Lots "Same day delivery". My order was at 7pm so I did not expect it the same day or even the next day. It was scheduled for two days later and then the company couldn't find a "Delivery Pro" to deliver the goods. That's because "Delivery Pros" are the average person like your Uber driver except that with Uber there are way more than enough to go around so if one decides they don't want your ride, there are ten others that need to feed their kids so they will take your ride. Pickupnow.com get out of the business. You are failing miserably! Your business model and execution are just BAD!

Worst company I have ever worked with.
They lied about everything. They said they went to the store and tried to contact which is completely untrue. I waited 5 days for my delivery to come and they rescheduled it many times. I paid 131$ and the customer service was HORRIBLE. NEVER WORK WITH THEM , AVOID THEM.
I finally cancelled my delivery.

So far my experience with this company is horrible, I should have received my delivery yesterday, the driver lied and said he went to the store but it wasn't ready. Fast forward to today, I received a message stating there's a delay and it might get delivered. Like wth! The driving distance from the store to me is like 10 mins if that! Not to mention this service isn't cheap. Hopefully my delivery comes today, I shall see. Oh and a rep I chatted with yesterday asked if I wanted to cancel my order, who turns away business, instead of logistically handling it?